Monitoring the routine of pharmaceutical management in a Family Health Unit (FHU)
Keywords:
Pharmaceutical management, Standardized processes, Demand study, Family Health UnitAbstract
Introduction: Pharmaceutical management plays a fundamental role in Family Health Units, contributing to effectiveness in access and rational use of medicines, in control and stock, in addition to ensuring patient safety through education and health promotion. Objective: To present the experience of monitoring the routine of pharmaceutical management in a Family Health Unit. Development: This is an experience report study conducted in a FHU, located in the municipality of João Pessoa-PB, during the months of March and April 2023, through a curricular internship in the discipline of Integration, Teaching, Service and Community of a private medical school. The experience enabled the knowledge of the unit's routine, as well as the identification of some weaknesses in the execution of health processes. The observation took place, primarily, in the services performed by the existing pharmacy in the FHU, observing the process of arrival and distribution of medicines. It was found that pharmaceutical care provides greater accessibility to users regarding the drug supply, noting that the process of requesting drugs occurs intuitively, based on the time of experience of the pharmacist, thus being a fragility. In addition, the flow of medicines is centered on a single professional, and its absence is an obstacle to the distribution of medicines in the community. Conclusion: Health management failures can have several consequences, both for health systems and for the patients and professionals involved. The absence of standardized registration of the drug order process, as well as a registered demand study, can increase health costs, compromise the delivery of indispensable drugs to the population, causing the interruption of important treatments. The importance of implementing a culture of improvements in the processes involving the ordering and distribution of medicines is highlighted, to reduce costs, negligence and inefficiencies.
