Telephone spam practiced by telemarketing companies: Recognition of compensation for disturbance of the peace

Abstract

Telephone spamming by telemarketing companies has become increasingly common in Brazil and around the world, basically consisting of making unwanted calls to offer products or services to potential customers. The problem, and consequently one of the focuses of this research, is the recognition of this practice as an emulative illicit act, since companies use personal information without proper consent, disrespecting the privacy and intimacy of individuals. To make matters worse, the calls are often made outside of business hours, in a repetitive and insistent manner, thus causing inconvenience, annoyance and even financial losses.

DOI:https://doi.org/10.56238/sevenIIImulti2023-164